NBS Source PartnerFrequently Asked Questions.
About Excelsior
Who are you and what do you do?
A little bit about us …..
Excelsior has been trading for over 40 years and has a combined office and manufacturing space of over 30,000 sq. ft. Based in the heart of the West Midlands, an ideal position logistically to operate with ease throughout England and Wales.
Offering an extensive selection of WC and changing cubicles, duct panelling and vanity systems to suit all environments. The range extends further and includes benches and lockers, covering all our customers changing facility requirements.
We are an ambitious SME Business, employing over 50 staff with a fleet of 4 delivery vehicles travelling around the country to satisfy our customers’ needs.
We offer solutions for all sectors, working predominately in Education, Leisure, Commercial, Retail & Healthcare. All of Excelsior’s systems are bespoke and manufactured to our customer’s requirements.
Every order be it small or large receives the very best service; drawings are provided by our skilled team of CAD Technicians for all projects. In addition to this, for supply and install projects a Contracts Manager will look after each project from the initial survey through to completion
Accreditation
What are your environmental credentials?
ISO 14001. FSC. Biomass energy
Do you follow best business and quality practice?
Yes, ISO9001 accredited
Are you a member of the Supply Chain School?
Yes, we are gold members.
What is your Construction Line status?
We are Construction Line Gold Members
Do you have any SSIP’S?
Yes, we hold Construction Line Gold and CHAS Elite
What affiliations and accreditations do you hold?
ISO9001, ISO14001, FSC, Builders Profile, BHSEA, NEBOSH, IOSH, CHAS Elite, Construction Line Gold, Supply Chain School Gold, Once 4 All Health and Safety, CQMS, Compliance Chain.
Care & Maintenance
How I do I look after my ironmongery?
Aluminium Cubicle Ironmongery
Anodised: As with any finished product anodizing requires care prior to and during installation along with periodic cleaning and maintenance after installation. Although anodized aluminium possesses exceptional resistance to corrosion, discolouration and ware, its natural appearance can be marred by harsh chemicals, rough conditions or neglect. Such conditions only generally effect the surface finish and do not reduce the service life of the aluminium. However, marks resulting from such mistreatment may be permanent, e.g.: mortar, cement and other alkaline materials will corrode anodic coatings if allowed to dry on the surface of the metal and therefore should be removed as soon as possible. Initially after installation remove any grease or oil deposits from the surface using an organic solvent, such as white spirits, clean down with a mild diluted solution of detergent followed by cold water rinse. After drying apply a furniture polish to maintain a high-quality surface finish. After this initial cleaning a regular wipe over with a soft cloth to remove dirt will maintain the lustre of the anodised aluminium indefinitely.
Anodised surfaces which have been neglected for a considerable time will often require more thorough cleaning. Unfortunately, abrasive cleaning does cause some removal of the anodic film, therefore must be kept to a minimum.
Stainless Steel Cubicle Ironmongery
Cleanliness and stainless steel are closely related and must be considered inter-dependant. It performs best when clean – cleanliness is essential in preserving maximum resistance to corrosion. Stainless steel is protected from corrosion by a thin layer of Chromium Oxide (Cr2 03). Oxygen from the atmosphere combines with the chromium in the steel to form a passive chromium oxide film that protects from further corrosion. Surface contamination hinders this passivation process, therefore regular cleaning is necessary to preserve the appearance and integrity of the surface. Stainless steel cannot be regarded as ‘maintenance free’.
It is essential that stainless steel products are protected against possible damage and/or contamination during the period after installation. They should be adequately protected to ensure that mortar, cement, grout metal filings and the like do not come into contact with the surface. Where such contact occurs, immediate cleaning will promote a trouble-free service life.
Strong acid solutions (used for cleaning masonry or tiling) should never be allowed to come into contact with the metal. Should contact occur the solution should be removed immediately with copious amounts of water.
Stainless steel is easy to clean. Washing with soap or mild detergent and warm water followed by a clean water rinse and rub down with a dry clean cloth is usually adequate for all products. If Chlorides are present in any cleaning solutions, they must not be used.
The quality of cleaning water can greatly affect the appearance of stainless steel. If water has a high iron content, a brown stain can form on the surface giving the appearance of rust. Water containing a high content of minerals or water which has been softened may leave a white film on the surface. Such stains may be safely removed by scouring using a non-metallic scouring pad. Note to always scour in the direction of the satin polish lines and never against them and finish by washing and cleaning with clean water as detailed above.
Contact Details
I have an enquiry to be priced, where can I send it?
Please forward your enquiry, including any drawings, to our Estimating team enquiries@excelsiorps.co.uk.
Lead Times
What are your current lead times?
From approval of drawings and finishes 3-4 weeks for manufacture and delivery.
Materials
What is Solid Surface?
Solid Surface is one of the most popular materials around for Vanity surfaces and Troughs.
The material is non-porous & low maintenance.
Wash troughs are highly durable & seamlessly jointed. Any impact damage, nicks, and cuts you might expect from general wear and tear and fully repairable.
Being non-porous means that Solid Surface is hygienic. Bacteria and mould have no way of getting inside the surface. Dirt and stains can-not penetrate the material, making it incredibly easy to clean. Marks and stains stay on the surface and can easily be removed with generic household cleaner.
What colours can I have?
We are an independent fabricator and have access to the full laminate palette including Polyrey, Pfleiderer Formica, Fundermax, Greenlam, ABET, ARPA, SONAE, Biocarbon.
What is the difference between SGL & HPL?
Solid Grade Laminate (SGL) Vs. High Pressure Laminate (HPL).
The main consideration when choosing a washroom system is deciding which material to specify in the design. It is important to select high quality and durable products which suit both your design and budget but also perform effectively in the environment being constructed.
High Pressure Laminate (HPL) is one of the most durable, decorative surface materials available on the washroom market and boasts enhanced performance properties. In the creation process, the thermosetting process transforms the resins into plastic and converts the paper sheets into a single, rigid laminated sheet with one decorative side. The resulting laminate is strong, durable and water resistant.
Solid Grade Laminate (SGL) is known for its exceptional durability, resistance to impact, scratches, and wear and tear. It is also non-porous and easy to clean. The process of fusing the layers under pressure makes SGL completely waterproof, making it ideal for wet or high-moisture environments. SGL is commonly used in high-traffic areas, such as public washrooms, school toilets, and changing rooms, where its durability and water resistance are particularly valuable. While the core of SGL is a solid, often black, colour, the exterior can be customized with various decorative surfaces, patterns, and finishes.
What does SGL stand for?
Solid Grade Laminate (SGL) is made by layering multiple sheets of kraft paper impregnated with phenolic resin. These layers are then fused together under high heat and pressure, resulting in a strong, self-supporting panel. SGL is known for its exceptional durability, resistance to impact, scratches, and wear and tear. It is also non-porous and easy to clean. The process of fusing the layers under pressure makes SGL completely waterproof, making it ideal for wet or high-moisture environments. SGL is commonly used in high-traffic areas, such as public washrooms, school toilets, and changing rooms, where its durability and water resistance are particularly valuable. While the core of SGL is a solid, often black, colour, the exterior can be customized with various decorative surfaces, patterns, and finishes.
What does HPL stand for?
High Pressure Laminate (HPL) is one of the most durable, decorative surface materials available on the washroom market and boasts enhanced performance properties. HPL is produced by sandwiching layers of paper and phenolic resins and fusing them together under intense heat and pressure. The thermosetting process transforms the resins into plastic and converts the paper sheets into a single, rigid laminated sheet with one decorative side. The resulting laminate is strong, durable and water resistant. HPL is known for its durability, impact resistance, and resistance to scratches, moisture, and wear & tear.
What does MFC stand for?
MFC stands for Melamine Faced Chipboard. Usually 18mm Melamine Faced Chipboard, with 1mm matching or contrasting PVC lipping. MFC is ideal for dry environments with light to medium use.
Package (Whats included?)
Do you produce drawings?
Yes, drawings are produced for every order and issued to the customer for their approval before manufacture.
Do you offer BIM?
Yes, all of our ranges are available in 3D collaborative modelling from design to conception encompassing all aspects of a build.
Do you have a dedicated Health and Safety Officer?
Yes, both internal and external.
Do you carry out site surveys?
Yes, we have a dedicated Contracts Team and Site Inspection Supervisor undertaking all site surveys as necessary.
Do you offer installation?
Excelsior offers a complete installation package. We have 12 teams working up and down the country servicing our customers. We also manufacture our own products and have full control of lead times and meeting our customers’ expectations.
The Installation element is handled from drawings to completion by a dedicated Contracts Manager. A full, detailed survey is included for all projects along with a wealth of experience when discussing feasibility at planning stage.
Delivering the very best product and service is a strong driver for our businesses and forms a key element of the company ethos.
Technical
What does IPS stand for?
Integrated plumbing systems.
What are IPS panels used for?
IPS Panels are also commonly known as Duct Panels their main purpose is to conceal the pipework and waste of Vanities and WC’s. They are not intended to carry the weight of the toilet pans or sinks their main purpose is to create a false wall. When required to be weight bearing pattresses are required.
What is a Vanity?
A structure used to carry wash hand basin and house waste/plumbing equipment.
What is LRV?
The LRV or Light Reflective Value refers to the level of darkness or lightness on a scale of 0 (black) to 100 (white).
What height should a vanity unit be?
The standard height for a vanity unit comes in at 800mm-850mm for the finished basin height to comply with Building Regulations.
What depth should a vanity be?
Inset or sit on washbasin, the depth will be 600mm. Where space in a washroom is limited semi recessed vanities, are a great option at 315mm.
How wide should a cubicle be?
We suggest a minimum of 800mm however we recommend checking current building regulations.
Generally, School WC dimensions are 800mm x 1500mm and Showers are 900mm x 1800mm.
We design and manufacture products to comply with Part T requirements where projects require it.
Find out more about Part T requirements here: https://www.excelsior-cubicles.co.uk/toilet-cubicle-regulations-approved-document-t/
What is required for an Ambulant Cubicle?
Ambulant cubicles should be 800mm wide (minimum) with an outward opening door to achieve a 750mm clearance from the front of the toilet pan to entrance. (Grab rail assisted). Please always check current Building Regulations.
We design and manufacture products to comply with Part T requirements where projects require it.
Find out more about Part T requirements here: https://www.excelsior-cubicles.co.uk/toilet-cubicle-regulations-approved-document-t/
How deep should my cubicle be?
As a standard, cubicles should be 1500mm deep and 800mm wide to achieve a 450 degree turning circle.
We design and manufacture products to comply with Part T requirements where projects require it.
Find out more about Part T requirements here: https://www.excelsior-cubicles.co.uk/toilet-cubicle-regulations-approved-document-t/
What material should I use in a shower?
Solid Grade Laminate should be used in wet environments. SGL is highly durable and offers high levels of water resistance.
What is Document M?
Document M is all about access and use of buildings. In a new build development, you will need to comply with Document M to meet Building Regulations. In commercial premises, the building needs to be accessed comfortably by all users including those who are ambulant disabled and those requiring a wheelchair. The aim is for all people to have access to, and the use of, all the facilities provided within the building.
However, in existing buildings and premises, not all parts of Document M need to be met. For detailed advice, speak to your local planning department who will be able to advise you exactly.
What does Part M mean?
Part M Regulations deal with the access to, and use of, buildings and state that every building should offer easy access to all parts within it, as well as the provision to move around the building easily.
What does Part T mean?
Part T, or Approved Document T, is a UK Building Regulation effective from October 2024 (fully enforced by April 2025) that mandates specific, increased privacy, and security for toilet facilities in new non-residential buildings. It formalizes the requirement for separate, single-sex toilet, and hand-washing facilities.
Find out more here:
https://www.excelsior-cubicles.co.uk/toilet-cubicle-regulations-approved-document-t/
Training & Apprentiships
Do you offer ongoing training and improvement for your employees?
We are committed to ensuring all of our staff are engaged in continuous ongoing training. Our standard method includes The Supply Chain Sustainability School resources and internal product training. In addition, we have a number of colleagues enrolled on various courses including NVQ, Inhouse Apprentice, IEMA Certificate In Environmental Management, and IOSH Managing Safely to name a few.
Do you offer Apprenticeships?
We have previously had an Apprentice on a Joinery Course which has now ended. We are running an in-house Apprenticeship scheme at present.
Environmental
How are you reducing onsite carbon emissions?
Pre-Hung Duct Frames & Factory cut-outs - In-house fabrication and build of our product range ensure we are in complete control & reduces the production of on-site carbon. Vehicles - Range of electric & low emission company vehicles. Deliveries - planned and clustered site deliveries. Fitting Teams - 12 Teams based throughout the UK allocated to sites within a 30-mile radius. Tools - Battery-powered site equipment. Waste materials - kept to a minimum when in-house surveyors survey sites.
What steps are you taking to reduce your carbon footprint?
Carbon Management - Certification to ISO 14001:2015. Recycle - recycle paper, cardboard, and aluminium. Lighting - low-energy LED light fittings. Factory roof lights utilising as much natural light as possible and reducing the need for artificial lighting. Timber - FSC accredited timber products. Materials - sourced from local distribution centres. Vehicles - range of electric & low emission company vehicles & electric charging points. Deliveries - planned and clustered site deliveries. Paperless - paperless office working. Fitting Teams - 12 teams based throughout the UK allocated to sites within a 30-mile radius. Tools - battery-powered site equipment. Waste materials - kept to a minimum when in-house surveyors survey sites. Off cut material recycled to local charities and Government facilities whenever possible. Ongoing product testing - new recycled and recyclable core materials.
Get in touch with Excelsior....